Eryn O'Neil

The speaker shares experiences from her time as a technical lead at an interactive agency, focusing on how to handle project failures and crises effectively. She discusses two main types of problems - project/people problems and technical issues - using real-world examples from her career. The talk emphasizes the importance of having proper incident response plans, checklists, and shame-free culture when dealing with failures, while also highlighting the value of clear communication and flexibility in project management.